Support Center
We're here to help you get the most out of KeptCandid.
Contact us
If you run into any issues, have questions about your account, or need help setting up an event, email our support team and we'll get back to you as soon as possible.
What we can help with
- Account access, login, and profile issues
- Creating and managing events, QR codes, and guest galleries
- Photo and video uploads from you or your guests
- Privacy settings, album visibility, and download controls
- Plan upgrades, billing questions, and payment receipts
- Slideshow setup and event dashboard features
- Data export, content retention, and account deletion requests
Before you email us
To help us resolve your issue faster, please include as much detail as possible:
- The email address associated with your KeptCandid account
- Your event name or ID, if the issue is event-related
- A short description of what happened and what you expected
- Screenshots or screen recordings, if available
- The device and browser you were using (for example, iPhone Safari or Chrome on Mac)
Response times
We aim to respond to all support requests within 1–2 business days. Messages received on weekends or holidays may take a little longer. For urgent event-day issues, put "Urgent" in your email subject line and include your event date.
Common questions
Guests can't upload photos
Make sure your event is active and the QR code or upload link is correct. Check your event privacy settings in the dashboard to confirm uploads are enabled.
I can't log in to my account
Try signing in again with the same email you used to register. If you use a magic link, check your spam folder. If you still can't access your account, contact us at support@keptcandid.com.
How do I upgrade or change my plan?
You can view and manage your plan from the Settings page in your dashboard. If you need help with billing or receipts, email us and we'll assist you.
How do I delete my account or event data?
To request account deletion or removal of specific event data, email support@keptcandid.com from the email address linked to your account.
Dashboard support
If you're logged in, you can also reach us from your account. Go to Settings → Support in the dashboard for a quick way to contact our team.
Legal & privacy
For questions about how we handle your data, see our Privacy Policy and Terms of Service.